Complaints and Disputes
At itsmyhealth, your trust is paramount to us and we want to make sure your experience is helpful and positive.
If you’re not satisfied with the service we or our Partners have provided or have a concern that you’d like to raise, you can do so by submitting a complaint.
For complaints related to the handling of personal information, please refer to our Privacy Policy.
Our complaints process
1
Submit Your Complaint
Send your complaint to us via the email below and we will respond within 3 business days.
2
Review & Investigation
Our Compliance Team will review your complaint and investigate with all relevant parties, including the Health Funds and of course, you.
3
Investigation Outcome
We aim to resolve all disputes within 7 business days and will notify you in writing if we anticipate it may take longer.
4
Final Dispute Resolution
If you remain dissatisfied, you can refer your complaint to:
Commonwealth Ombudsman
GPO Box 442
ph: 1300 362 072
www.ombudsman.gov.au